multifarious mushrooms

SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations. Features include:

* A world-class Ticket solution that transforms service, sales, and support emails into a powerful information distribution system
* Live Chat, which gives businesses the ability to reduce phone calls, capture information on website visitors, and assist more customers
* WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
* A portal interface that is optimized for search engines and functions as the central hub for all communication channels
* Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues
* A Web-based interface that provides accessibility wherever an Internet connection is available
* An integrated survey system that can be triggered upon events
* More than 70 summary and trend reports with many levels of customization and filtering
* Support for multiple brands within a company

And, there is a free version (without as many features, obviously)

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Posted on August 7th, 2009 under computers, software, web 2.0, web design • Tags: Business, Company, customer service, desktop help, Distribution, Help desk, Knowledge Base, web design, Web search engine, Website. • RSS 2.0 feed • Leave a response, or trackback