Customer service and help desk for web designers

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SmarterTrack 4.x is a powerful help desk application built for tracking, managing, and reporting on customer service and communications, including sales and support issues. Businesses can manage employees and company communications at distributed locations around the world from a Web browser—increasing the efficiency of virtual offices, mobile agents, and companies with multiple locations. Features include:

* A world-class Ticket solution that transforms service, sales, and support emails into a powerful information distribution system
* Live Chat, which gives businesses the ability to reduce phone calls, capture information on website visitors, and assist more customers
* WhosOn, which gives businesses real-time tracking of customers as they navigate websites, providing the opportunity to increase sales, expedite customer service, and gather information on site visitors
* A portal interface that is optimized for search engines and functions as the central hub for all communication channels
* Self-service resources, such as a Knowledge Base and news items, that allow customers to research and resolve questions and issues
* A Web-based interface that provides accessibility wherever an Internet connection is available
* An integrated survey system that can be triggered upon events
* More than 70 summary and trend reports with many levels of customization and filtering
* Support for multiple brands within a company

And, there is a free version (without as many features, obviously)

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A useful tool for translation

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Lingoes V2.6.2 released Jul 16, 2009

The new version of Lingoes integrates cursor translator, looking-up in dictionaries and intelligent translation by creative zoned word translator. With selection of word or sentence in screen by cursor, it will translate as many as 23 languages of text into your native language. It’s very convenient to use, we believe the new technology will change communication method among people.
New features:

1. Mini windows
2. Innovative zoned word translator can translate as many as 23 languages of text into your native language(or other language)
3. Natural voice can perfectly pronounce word just like a native English speaker.
4. Provide plugin for Adobe Acrobat Pro
5. Support cursor translator more fluently in Firefox 3

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Copyright laws

I am a supporter of copyright laws, because I was trained as a librarian and I respected intellectual property rights. However, when it comes to the internet, and the price of software, I have been known to download an illegal copy of some software. After all, I’m no longer working so I can’t get hold of these bits of software and don’t have the money to spend on them.

I haven’t had call to download illegal music. I just copy from my own CDs to my MP3 player. Certainly others with access to this computer have done so however.

I do download movies but don’t consider them copyright infringements because mostly they are TV series and I just want to see them before they are available to me on free TV in Australia.

My main problem with these bittorrent sites now is that I have managed to pick up some malware along the line which appeared to set in motion uploads and downloads from one of those sites. Hence my broadband allocation was used. My computer security software did not pick this up. I found it by downloading malwarebytes anti-malware program. I recommend this software. Some of the advertised malware removal bits of software are malware in themselves.

There is a reason to avoid downloading from file sharing sites now though. There is a Digital Millennium Copyright Act in the US and in Australia it is called Copyright Amendment (Digital Agenda) Act.

What will this mean?

You can be identified and you can lose your broadband connection and you could face prosecution. In Australia there is going to be testing of peer to peer technology.

Yet another free graphic program

Ai Picture Explorer (AiPICX) is a graphics application that views, edits, enhances, manages and organizes photos — plays multimedia too. It empowers digital photo enthusiasts with advanced batch image processing and conversion capabilities. Included is a Batch UnZipper which extracts multiple ZIPs. Integrated batch rename, move and delete functions seamlessly integrate with its Slide Album to help collectors review organize and delete image collections. Content providers (and collectors) can create thumbnailed HTML catalogs for DVD/CD media or simply track contents of removable media with contact sheets or comments and 3D navigation buttons. Novices will appreciate our Web Pages for Dummies wizard.

For Windows

Free ebook compiler

I get heaps of traffic to one of my web site pages which is all about how to make an ebook from an exe file and how to make an PDF ebook without Adobe Acrobat.

I have just come across another great little free application which will convert your HTML files into an exe ebook.

Here is what the creator says about this product.

WebSiteZip Packer - free and easy-to-use application which will help you to turn a single HTML page or a group of pages into a solid executable file (.exe) with an integrated HTML browser. Ideal for e-books, product catalogs, site demos, manuals, and searchable information distribution.

After using our WebSiteZip Packer you can conveniently transport your HTML page or a complete web site as a single file embodying all necessary components (graphics, sounds, linked pages, etc.) and present it successfully independently of the type of HTML browser installed at the destination computer.

These are possible uses of WebSiteZip Packer:

*Use it to produce and distribute e-books;

*Let the visitors of your web site download the identical exe-version of the site for offline work;

* Create convenient offline presentations and catalogs;

*Create guides and manuals for your software products;

*Use it for any purpose where you need a solid executable file with an integrated HTML browser instead of piles of separate files and folders which are usual attributes of HTML pages.

How to protect your HTML

How to protect your web site from thieves.

Is it possible? Is it advisable?

Yes it is advisable for security reasons, but then there is the philosophy that the internet should be open source and free. Right click blocking codes don’t really do the job as people can just look at your source and write it down.
I’ll leave it up to you. Here is what HTML-Protector says about their product, and it is pretty cheap, besides. You don’t need to use it on every web page where you want people to download something, but it will help stop that most annoying spam.

HTML-Protector.com
is incredibly simple to use. Within seconds, you can:

  • Completely hide all your HTML!
  • Encrypt every single e-mail link, ensuring spam “spiders” can’t snatch your address!
  • Securely encrypt every single PayPal “return” link!
  • Lock your pages, so they only display on your site!
  • Disable right-clicking, offline browsing, text highlighting and printing!
  • Stop URLs being shown in the status bar!
  • Cancel any clipboard copying or screenshots from being taken!
  • Prevent dragging-and-dropping and Adobe Acrobat Web capture!
  • Automatically break out of frames!

Finally – my Firefox is back

I wrote a blog post about Firefox going silly on me a while back. Well, I could find no answer to the problem except deletion and I didn’t want to do that because I’d lose all my passwords. But Firefox 3 came along and nothing. It wouldn’t work any longer. I used IE for as long as I could bear and today I deleted everything to do with Firefox on my computer. I did that with Add/Remove applications in my control panel, used an uninstaller program as well, used CCleaner to get rid of registry files AND did a search for Firefox on my computer. There were still files there – old set up exes. The reason I had to delete everything was to fix the problem I was having.

Then back to Mozilla and downloaded Firefox 3. Working nicely now thank you.

Secure your PC software

Do you have all your updates for Windows, IE and other software programs on automatic update? You should. Hackers these days like to latch onto any bugged software program. The updates should fix these bugs. We hope.

The Secunia Personal Software Inspector, available as a free download, scans your installed software to let you know which out-of-date programs might be making your PC unsafe, but it doesn’t stop there. For each old program it finds, it offers quick and easy action buttons such as one labeled Download Solution, which retrieves the latest software patch without you even having to open a browser.

Google Street View launched in Australia

Last night’s talk back radio was all about whether or not Google’s Street View was breaking privacy laws. Most of the callers found the ability for others to look at their house as an invasion of their privacy and a boost for burglars. They said that anyone could now look at their house on the net in order to case the joint in preparation to burgle it. They also wondered what the whole point of the exercise had been.

Someone who had just come back from San Francisco (where Google Site View has been in operation for some time), said it was a boon to his travelling experience. He could look up where he wanted to go, check how to get there, have a look at some landmarks and organise his own trip round San Francisco without ever asking someone how to get somewhere. He felt more in control being able to do this.

I have looked up my place and yes you can see my house and move 360 degrees around and move via the arrows through the streets seeing every house. My car was outside at the time of the photo and because of a few indicators I could work out when the photos were taken by Google. Some months ago. My registration number was blurred and any people’s faces are blurred, but this doesn’t really protect my car or those people because they could still be recognised.

George Orwell and 1984 or just a static and old picture that anyone who goes past my house right now can see anyway if they wished?

I tended to agree with the talk back callers last night in that it was an invasion of my privacy, but after looking at my own house, I decided it wasn’t. I thought too that it had many uses. Real estate searches and tourism were obviously two of them. Being able to map out how to get from one place to another is another.

Having a look at some old places I’ve lived and checking them out now? I could do that within an hour anyway by driving around a couple of suburbs.

Google did pass Privacy laws in this country before it began the process. What those privacy laws don’t cover though is the advent of the internet. I can see many worse invasions of privacy that the internet can be used for. Showing a picture or video of other people taken with a mobile phone or Cyber bullying.

The most frightening use of Google Street View is the possibility of a terrorist attack. But I really don’t think home grown terrorists would use Google View to go about their business. I think they’d know their targets. Similarly overseas terrorists would not really be using Google street view to plan attacks. Our houses are not really their targets. Crowded places are or embassies and they know where they are already.

Australian law should be reviewed as far as privacy goes with the potential privacy invasions the internet can now cause to people. But my house isn’t a concern to me. Don’t you already have security if you are concerned about burglaries? Don’t you have insurance? My credit card details and my actual address would be something I would never publish. But you can’t look up my house now can you, because I don’t say where I live anywhere on any of my public blogs, web sites, Face book or whatever else.

Domestic tourism is also a benefit. The old country drive is a thing of the past. But now I can go see (in very low resolution), places that I might have gone in the past. I don’t even have to get out of the car!

What do you think?